These Conditions (hereinafter, the Contract) describe the COTON DE BOIS rights and obligations and its customer (the Buyer) hereinafter described in connection with the provisions of online sales of stationery products and authentic decoration, boxes and thematic bags (hereinafter the Sale), available on the merchant’s website www.cotondebois.com url (hereinafter the Site). COTON DE BOIS is a limited company registered with the Commercial Court of Paris under number 802 927 186.
Buyer is a natural or legal person registered on the website, having completed and validated a registration form on which she/he has indicated all the data requested or giving Purchaser number if any. Registration is free.
Each Buyer warrants that she/he is fully authorized to use the means of payment, including credit card, which she/he uses on the Site, that it is a personal card, and that it has not been used fraudulently. Buyer also agrees that card is sufficiently provisioned to cover the purchases made.
Sales made on the Website are subject to this Agreement. It prevails over any other conditions of purchase or sale, and except express agreement by COTON DE BOIS. Any sale accomplished by COTON DE BOIS implies unconditional acceptance of the Buyer in this Contract. The contract applied to the Sale(s) is that which is in force on Website at the date of confirmation of order.
The Buyer is fully aware of the fact that her/his accord regarding content of this Agreement does not require signature on this document, insofar as the Buyer chooses to order product online presented in the framework of the website shop .
The Buyer has the option to save or print these general conditions, given that both the backup editing this document is the sole responsibility of these terms and conditions that may be susceptible to changes. In this case, the conditions will be those in force on the Website at the date of the order.
Article 1 - Order
Articles for sale by COTON DE BOIS are those listed in the catalog and Current Boxes, appearing on the Website. These products are offered and available stocks. The Buyer will be informed of this on the website COTON DE BOIS. Each product is accompanied by a description provided by COTON DE BOIS.
The photographs in the catalog are as faithful as possible but cannot ensure a perfect similarity with the proposed article.
1.1: Validation of the order
To order, the Buyer shall have:
- Previously filled and validated a registration form on which she/he has indicated all details,
- Selected the product or products to add to shopping cart,
- Validated her/his order after review; eventually correcting contents of her/his shopping cart (identification and quantity of selected products, relevant prices, terms and shipping charges)
- Accept Agreement by clicking on "I have read and agree to the terms and conditions" and clicking on the "proceed to payment"
- Proceed to payment under the anticipated conditions;
- Sending the order confirmation and payment;
The data recorded by COTON DE BOIS constitutes proof of the nature, content and date of the order. This is archived by COTON DE BOIS under the conditions and the legal deadlines; Buyer may access this archive by contacting COTON DE BOIS whose email address is: email@example.com. Confirmation shall serve as signature and acceptance of transactions.
The sale will be considered final after sending Buyer the order confirmation and receipt by COTON DE BOIS of full payment.
COTON DE BOIS nevertheless reserves the right not to validate Buyer’s order for any legitimate reason, including in cases where:
- It does not conform to this Agreement;
- One of her/his previous orders would not have been fully paid when due;
- A dispute over payment of her/his previous orders is underway;
- Several serious and concordant elements would pose a suspicion of fraud concerning order.
1.2: Changing the order
The terms of orders transmitted to COTON DE BOIS are irrevocable for the Buyer unless written acceptance from COTON DE BOIS. In this case, COTON DE BOIS will not be required to comply as initially agreed.
Article 2 - Product Prices
The website headings "Offer the Box," "Personalized gift" and "The Shop" indicate the prices in euros all taxes included, excluding postage. Under "COTON DE BOIS' BOX" the website indicates the prices in euros all taxes included, shipping included by Collisimo tracking and drop-off without signature. The VAT amount is specified in the selection of a product by the Buyer and shipping costs appear on the screen at the end of the selection of each product.
COTON DE BOIS reserves the right to change prices at any time but the products ordered are invoiced at the price prevailing at the time of the order.
The proposed rates include rebates and discounts that the company COTON DE BOIS would have to provide given its results or voluntary assumptions by the Buyer.
No discount will be given for early payment.
To receive your box(s) by “registered loss insurance”, a supplement will be requested. This requires you to contact us before ordering. In case of loss by the post office, COTON DE BOIS cannot be held responsible. An investigation will be initiated with the postal services.
However, no compensation can be claimed unless you have additionally purchased “loss insurance”.
For international orders, the prices are displayed without taxes. All susceptible customs fees will be paid by Buyer.
Article 3 - Special to the option "COTON DE BOIS' BOX 15 € / month»
Formula Box COTON DE BOIS 15 € / month constitutes acceptance of monthly debit € 15. Each box ordered and received :must be paid in full at its market value of € 45. Choosing this option implies acceptance of at least 3 samples, tacitly renewed quarterly.
The subscription can be canceled at any time on request by the dedicated team of Coton de Bois. Each request is sent by email to firstname.lastname@example.org.
The Buyer shall, where appropriate, pay the balance of his account, and if necessary, adjust the balance of the monetary value that of box not yet paid.
> € 15 if one month remains to be removed, ie 1/3 of the value of the box
> € 30 if two months remains, ie 2/3 of the value of the box
The cancellation will be effective when the Buyer receives email confirming cancellation at the address indicated by Buyer when registering on www.cotondebois.com.
All withdrawal of subscription before reception of a second box requires cancellation form of option € 15 / month. In this case, it would not be possible for the Buyer to use this option. The Current box received would be reassessed at the price of the option'' 'Offer the Box' 'at € 43 + € 7 Colissimo shipping costs (for a total of € 50). The remaining amount due must be paid as soon as possible, in which case the subscription is not terminated.
Article 4 - Specificity for option "Personalized Gift"
Step 1 - Initial contact
Buyer must contact COTON DE BOIS by email, phone or via email email@example.com to make request.
Step 2 – A quote
A quote will be prepared and sent to the Buyer for this service.
This quote is confirmed exclusively by the Buyer accepting the Agreement and is the official order. For "Personalized orders" full payment will be required preceding commencement of works.
Work will begin once all documents (quotes, payment) and textual elements necessary for the proper performance of the service will be available to COTON DE BOIS.
Step 3 - Prototype / Final proofs
A prototype / Final proofs will be sent within 5 working days of receipt of the full order.
The prototype / Final proofs must be validated by return email. The acceptance of prototype / Final proofs confirms full acceptance of printing. The documents are then transmitted to production for printing and finishing. No changes will be made without additional cost. A minor change of prototype / Final proofs will be charged € 30 for each request. For a major change, an amendment to the quote will be made.
COTON DE BOIS cannot be held responsible for mistakes (misspellings, wrong date, etc ...) due to the negligence of the Buyer.
The Buyer's order must be confirmed to COTON DE BOIS, by email. The sale will be considered final by COTON DE BOIS after sending the Buyer confirmation and receipt of the full amount due.
Printing and finishing dead-lines vary depending on the complexity of the service ordered. The lead time will be indicated on the quotation provided.
Step 4 - Start of work
Once the prototype / final proofs have been validated, printing and finishing will begin.
Step 5 - Finishing products / Shipment
The Buyer will be notified upon completion of products ordered and will adjust the delivery of balance due in order to begin shipping process. Upon receipt of payment goods will be expedited via Colissimo postal service. A tracking number will be sent to the Buyer.
Customizable achievements or models are not non-proprietary; creations remain the property of COTON DE BOIS.
“Personalized" products are non-refundable. Order cancellation is possible as long as printing and finishing have not commenced (before the validation of the prototype / final proofs), however, 50% of the initial price will be withheld (a maximum of 80 € per model).
Article 5 - Payment
The price is payable upon order. Whatever the chosen method of payment, the price is payable in one payment.
COTON DE BOIS suggests the Buyer to pay by Credit Card via the 3D Secure security tool.
Credit card payments are made through the secure module ATOS.
Payments will be made by credit card through the SSL (Secure Socket Layer) so that the transmitted information is encrypted by software preventing a third party from accessing information in transit on the network.
If the bank refuses payment of the order, it will be canceled as of right, COTON DE BOIS then immediately informing the Buyer by email.
COTON DE BOIS reserves the right to cancel any order and / or delivery in case of non-payment of any sum payable by the Buyer or in the event of an incident or payment dispute.
Article 6 - Payment Default
Non-payment on the due date will result in the immediate payment of the entire debt, a 40€ lump sum for recovery costs and a late payment equal to 3 (three) times the rate of legal interest.
Article 7 - Delivery
Products are delivered to the address indicated by the Buyer on the order form.
Buyer must verify the completeness and compliance information it provides COTON DE BOIS. The latter cannot be held liable for any data entry errors that would cause delays or delivery errors. In this context, all costs incurred for the return of the order will be entirely borne by the Buyer.
Provisions for risks are borne by the buyer at the time goods have left the COTON DE BOIS premises. In case of damage during transportation, complaint must be made to the carrier (postal office) within three days of delivery.
In the event that the Buyer would note any damages concerning the delivery (defective packaging ...), Buyer is required to comply with Colissimo procedures by contacting postal services and as well, reporting these incidents to COTON DE BOIS.
Transport is made by the "Letter followed Max" services, "Colissimo 48h" and "Colissimo 48h" of the post office.
COTON DE BOIS will in no way be held responsible for loss of package or late delivery.
Foreign specificity (Excluding France, Monaco and Andorra and Overseas French territories)
Additional shipping charges will be added to all shipments abroad (Current Box / Annual Subscription / monthly option). COTON DE BOIS is not responsible for additional costs (taxes and customs) relating to the country of destination.
Delivery will commence only from the date of payment and / or certification of the payment of the order.
Should parcel be lost, an investigation with postal office services will be initiated. If the parcel is found, it will resume routing. Otherwise, a commercial gesture can be offered, provided you have selected "Colissimo" delivery service which includes insurance compensation.
Article 8 - Right of withdrawal
In accordance with Articles L.121-20 and following the Consumer Code, non-professional individuals have a period of 7 (seven) days current prices from the receipt of the items ordered to exercise their right to withdraw without any reason or penalty, except the return costs which remain Buyer’s responsibility. The transportation of returned products is Buyer’s responsibility; any damage to the products at that time being in nature, as noted below, to obstruct the exercise of the right of withdrawal.
To exercise the right of withdrawal, the product concerned must be returned at least accompanied by an indication of the full name of the Buyer, and to avoid homonyms, their registered address from COTON DE BOIS (email or postal) or the order number.
Without these details, your request may still be taken into account, however, in the event of identification difficulties, processing may be longer.
Only items returned in a condition for their release for sale by COTON DE BOIS (this assuming they are returned in their original packaging, undamaged, unsoiled, without trace of use and unopened packaging). Accordingly, items returned incomplete, damaged or soiled will not be accepted.
Refund of the amount paid to the order will be made no later than within thirty days of receipt of the letter in proportion to the service already begun.
Article 9 - Return of merchandise
Any return of goods shall be subject to a written agreement between COTON DE BOIS and Buyer.
Any goods returned without this agreement will be held at the disposal of the Buyer and does not result in a credit note or refund of that sum.
The costs and provisions of risks return are the Buyers's responsibility.
The products must be returned in their original packaging, intact, unsoiled, with no trace of use and unopened. Returned products must be accompanied by goods original delivery.
Any recovery accepted after verification by COTON DE BOIS, will result in the following :
- The establishment of a credit to the Buyer
- Replacement of goods
- Reimbursement of said sum
This possibility of return cannot be exercised for custom orders, "personalized" products (custom stationery items produced at the specific request of the Buyer ...). For these products, no refund will be made.
Article 10 - Customer Care / Customer Service
For any information, question or complaint, Buyer can contact Client Service 24/24 at following email address : firstname.lastname@example.org
Article 11 - Data Protection
In accordance with the French "Database and Privacy" law, n ° 78-17 of 6 January 1978, you have the right to access and rectify data concerning yourself. You can exercise this right by sending a letter to the following address: email@example.com
You are informed that this automated treatment of information, including management of email addresses of those listed on the Site have been declared to the CNIL under the number 1779816 v 0.
Article 12 - Intellectual Property
The characteristics of the products offered for sale are presented in the "The Shop" section of our Website, as well as under "Coton de Bois’ Box" and "Personalized orders”. The photographs are not part of the contractual field. The responsibility of the company COTON DE BOIS cannot be held responsible if errors were introduced. All elements of the Website, whether visual or audio, text, layouts, illustrations, photographs, documents and other items, including the underlying technology, are protected by copyright, trademarks and patents for the whole world. Total or partial reproduction of the elements accessible on the Site is strictly prohibited. When ordering a "personalized" product, the copyright will in no case be transferred to the creation.
Article 13 - Filing - Proof
COTON DE BOIS archive purchase orders and invoices on a reliable and durable storage medium as a true copy in accordance with article 1348 of the Civil Code.
COTON DE BOIS’ computerized records will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
Article 14 - Force Majeure
The occurrence of a force majeure has the effect of suspending the enforcement of COTON DE BOIS’ contractual obligation.
Force majeure is the case of any event beyond the control of our company and impeding the normal operation at the stage of manufacture or shipment of goods.
In particular, force majeure constitutes total or partial strikes hindering the smooth running of our company or that of one of our suppliers, subcontractors or carriers and interruption of transport, energy supply, raw material or loose parts.
Article 15 - Dispute Settlement
Disputes between COTON DE BOIS and Buyer, whatever the nature, do not give the Buyer the right to suspend payments.
This Agreement is governed by French law.
In case of disputes, the parties undertake to make every effort to settle their differences amicably. In case of dispute, jurisdiction is given to the competent Court of Paris TGI which will be solely competent regardless of the nature, cause or location of the dispute, and whatever may be the special conditions of sale, even in cases of appeal or multiple defendants.
In the event that one or more provisions of these clauses would become null for any reason whatsoever, this does not in any way affect the validity of the remaining provisions, which would remain applicable.